Question 1

How does the 30 day free trial work?

Accepted Answer

Sign up for Caspen in seconds and try it free for 30 days, no credit card required. During your trial, invite your whole team to explore the platform together. When the trial ends, add your billing details to continue your subscription. Your first payment is charged one month after the trial ends. For example, if your trial ends on 15 June, your first billing date will be 15 July.

Question 2

What payment methods and currencies are accepted?

Accepted Answer

We accept Visa, Mastercard, and American Express. Billing is handled online and your subscription is charged in your local currency based on your region, including AUD, NZD, GBP, EUR, CAD, and USD.

Question 3

Are there any hidden fees?

Accepted Answer

Enjoy complete transparency with absolutely no hidden costs: zero setup fees, zero cancellation charges, and no support fees – absolutely nothing.

Question 4

Does the data stored in Caspen belong to me?

Accepted Answer

Your data remains unequivocally yours at all times. Caspen ensures that all data is collected and processed with the utmost security and confidentiality.

Question 5

Do I pay per practitioner or per staff member?

Accepted Answer

You only pay per active practitioner. Support staff, admin users, and receptionists are free and unlimited. If you remove a practitioner, your subscription adjusts automatically to reflect the change.

Question 6

Are there any lock-in contracts?

Accepted Answer

No, there are no lock-in contracts. Caspen is billed month to month and you're free to cancel your subscription at any time. There are no cancellation fees, no minimum terms, and no penalties for leaving. We believe you should stay because the platform works for you, not because you're locked in.

Question 7

Can I cancel at any time?

Accepted Answer

Of course. Cancelling your account is straightforward and hassle-free. Should you choose to leave, we'll cease all charges immediately and extend our best wishes for your future endeavors.

Question 8

Can I migrate my data from another system?

Accepted Answer

Yes. We can help you import your existing client records, appointment history, and notes from your previous system. Our support team will guide you through the process to ensure a smooth transition with no data left behind.

Question 9

Do you offer a discount for students or new graduates?

Accepted Answer

Yes, we offer special pricing for students and new graduates starting out in practice. Get in touch with our team and we'll set you up with a discounted rate to help you launch your career.

Question 10

What kind of support is included?

Accepted Answer

Every plan includes support. Reach our team via live chat or our ticketing system. For larger organizations we provide custom support plans. Full platform documentation and video tutorials are also available. We're here to help you get the most out of Caspen.

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